1. Overview
Thank you for choosing SummitPro.
We strive to provide exceptional digital products designed to enhance professional service delivery.
Because all our products are digital downloads, they are considered non-returnable once accessed or downloaded.
However, your satisfaction is our priority, and we stand behind the quality of every toolkit and resource we deliver.
2. Digital Product Nature
All items sold through SummitPro are intangible digital goods (such as templates, toolkits, dashboards, or eBooks).
Once your payment is processed and access links are issued, the product is deemed “delivered.”
Due to the instant nature of delivery, refunds cannot be issued after download or access.
We strongly recommend reviewing all product descriptions, feature lists, and previews before purchase.
If you have any questions before buying, our support team will gladly assist you.
3. Eligibility for Refunds
Refunds may be granted only under the following exceptional conditions:
- Duplicate purchase: You accidentally purchased the same product twice using the same account.
- Technical issues: You are unable to access or download the product due to a verified technical error on our side.
- Corrupted files: The digital file is incomplete or fails to open, and we are unable to provide a working replacement within 48 hours.
To request a refund under these cases, please contact our support team within 7 calendar days of purchase.
4. Non-Refundable Situations
Refunds will not be issued for the following reasons:
- You changed your mind after purchasing.
- You misunderstood the product description or assumed additional features.
- You claim inability to use the files due to software incompatibility (all formats are listed clearly before purchase).
- You purchased using another person’s payment method without authorization.
- You downloaded the product successfully — digital access confirms fulfillment.
We provide detailed product descriptions, example screenshots, and technical specifications to help you make informed decisions before checkout.
5. Exchanges or Replacements
Since all products are digital, we do not offer exchanges.
If your download link is lost, expired, or inaccessible, please contact support — we will reactivate access after verifying your purchase.
6. Contacting Us
For refund or support inquiries, please contact our dedicated support team:
📅 Response Time: within 24–48 business hours
When contacting us, please include:
- Your full name
- Your order number
- The email used at checkout
- A short description of the issue
7. Policy Updates
SummitPro reserves the right to modify or update this Refund & Returns Policy at any time.
All revisions take effect immediately upon publication on this page.
The last updated date will always appear below.
8. Final Note
Your trust matters to us.
We are committed to transparency, integrity, and customer satisfaction.
If you ever experience issues with your purchase, our team will ensure that it’s handled promptly and professionally.